Customer Service Representative

5 hours ago

Port Macquarie, New South Wales, Australia beBeeCustomerService Full time $35,000 - $55,000
Job Description

This role is an integral part of our customer-facing team and will play a key part in delivering store operations activities in support of a sales-focused culture and profitable sales growth.

Key Responsibilities
  • Deliver effective store administration in line with standard procedures, including cash handling and banking integrity, tendering transactions, store multi-channel fulfillment and stock integrity, telephone management and enquiries, marketing and promotional activity. Contribute to financial performance through effective inventory management and management of controllable expenses.
  • Manage all sales channel fulfillment in line with procedures.
  • Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
  • Contribute to the overall brand and store experience through quality merchandising, in-store marketing and presentation.
  • Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
Required Skills and Qualifications
  • Customer Focus - Does everything through the eyes of the customer.
  • Drives Results - Consistently achieves results, even under tough circumstances.
  • Demonstrate Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses.
Benefits
  • Fast-paced and exciting environment where diversity is celebrated and creativity and ideas are valued.
  • Competitive remuneration to recognize our team for their effort, which may include generous sales commission and other fantastic incentives to celebrate success.
  • Access to exciting career opportunities and comprehensive training and development programs as part of the broader organization.
  • Fantastic discounts across the organization, including access to VIP supplier pricing and promotions.
  • We offer 12 weeks paid parental leave for eligible primary carers and we embrace flexibility and offer hybrid working models for eligible roles.
  • Our Employee Assistance Program provides counselling and a wide array of other wellbeing resources for our team members and their families.
  • Our workplace giving program has raised millions for charity partners to support positive impact in the community.
  • Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.
Additional Information

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Location: Port Macquarie, New South Wales, Australia

Seniority level: Entry level

Employment type: Temporary

Job function: Administrative

Industries: Retail

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