Customer Service Representative

4 weeks ago

Port Macquarie, New South Wales, Australia Paper Australia Pty Ltd Full time

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Customer Service Representative

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability

Discover the Opportunity….

Opal Packaging is an industry-leading packaging business across New Zealand and Australia.

Currently our Opal Kiwi Packaging team at our site in Hastings - Woolwich have an exciting opportunity, as we are currently looking for a Customer Service Representative to come onboard.

Reporting to the Customer Support Manager NZ, your role will involve:
  • Providing efficient and effective customer service to both internal and external customers
  • Order Management/Managing orders and issues as they arise.
  • Providing accurate information to Customers and Account Managers
  • Collaborate with cross-functional/ operational teams across Opal sites.
  • Providing general assistance to the Customer Support team
  • All other duties as required.

We can offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

To be considered for this role, you will ideally have the following experience and skills:

  • Experience working in a manufacturing environment.
  • Proven experience in a customer service position
  • Be self-motivated, action oriented and deliver results.
  • Ability to cope under pressure.
  • Exceptional organizational skills
  • Excellent attention to detail, ensuring a high degree of accuracy and consistency.
  • Professional communication, both oral and written, and ability to solve customer problems effectively and efficiently.
  • Exceptional telephone skills and ability to build effective customer relationships.
  • A positive, affable disposition & ability to work well in a team environment.
  • Experience using multiple databases and intermediate Excel skills.
  • High attention to detail, accuracy, and quality

Initial training will be provided, along with a competitive salary and benefits. If you believe you have the skills we're looking for, then we're keen to hear from you. This is a full-time position based in Hastings, New Zealand. Local employment terms and conditions will apply.

If you are keen to take on a new challenge, then you should embrace it

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