ICT Service Manager

2 days ago


Perth, Western Australia beBeeService Full time $98,282 - $124,954
About the Role

We are seeking a dynamic and experienced professional to lead our service management operations. This is a full-time permanent position that requires expertise in ICT Service Management.

As a Team Leader, you will work with a team of service management professionals, guiding the enhancement and continuous improvement of our internal service management systems. You will also administer ServiceNow as our core platform and identify innovative tools, processes, and strategies to streamline operations, improve efficiency, and deliver an exceptional user experience across the organisation.

The successful candidate will have extensive knowledge of current and emerging trends in ICT service management, experience in developing, promoting and delivering ICT service management, and demonstrate leadership behaviours within the context of personal leadership.

Key Responsibilities
  • Administering and supporting the ServiceNow platform, including configuration, automation, and platform design principles.
  • Developing, promoting and delivering ICT service management, ensuring value for business, stakeholders and broader community.
  • Guiding the enhancement and continuous improvement of internal service management systems.
Qualifications and Experience
  • Extensive knowledge of current and emerging trends in ICT service management.
  • Experience in developing, promoting and delivering ICT service management.
  • Demonstrate leadership behaviours within the context of personal leadership.
Benefits

This role offers the opportunity to work with a cutting-edge technology platform and contribute to the development of innovative solutions that drive business success.


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