Operations Team Performance Specialist

1 week ago

Australia beBeeCustomerCentric Full time $90,000 - $120,000

As a key member of our operations team, the Operations Team Leader plays a pivotal role in driving store performance and customer satisfaction.

Key Responsibilities
  • Develop the capabilities of the operations team through coaching and development frameworks.
  • Ensure effective administration processes and systems are in place, adhering to core policies and standard procedures.
  • Manage web orders, product pick and pack, and same-day delivery to customers as designated.
  • Collaborate with the team to deliver exceptional store experiences and resolve customer complaints effectively.
  • Contribute to a positive store atmosphere by maintaining high-quality merchandising, in-store marketing, and presentation standards.
Qualifications
  • Customer Focus: Ensure all actions prioritize customer needs.
  • Results-Driven: Consistently achieve results even under challenging circumstances.
  • Talent Development: Identify and develop talent to build careers and meet organizational goals.

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