Energy Regulation Compliance Specialist

4 weeks ago


Melbourne, Victoria, Australia Alinta Energy Full time
Transforming Energy in Australia

We are Alinta Energy, a leading energy retailer with over 1.1 million customers. Our vision is to transform energy in affordable and sustainable ways, and we're looking for a Customer Advocate to join our team.

About the Role

This full-time permanent position will see you as a key member of our team, championing customer rights with an in-depth understanding and appreciation of Australian Energy Regulations. You will be responsible for managing end-to-end cases of Ombudsman Investigations, high-risk internal escalations, and regulatory complaints.

You will also monitor and understand Ombudsman-related obligation changes for the energy retail business and assist the Customer Advocacy Manager to review and revise business interests in relation to escalated complaints handling.

In this role, you will ensure all complaint inquiries (via phone and email) are responded to in line with respective regulations, policies, procedures, and timelines.

Key Responsibilities
  • Manage formal written responses to external regulatory and government bodies
  • Complete root cause analysis of all complaints and deliver feedback to relevant internal stakeholders to reduce the number of complaints received
What We Offer

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience. In addition, we provide flexible hybrid working arrangements, energy discounts, and career growth opportunities.

We're a welcoming bunch who put our energy into being the best company we can be. For us, this means shared respect, great communication between teams, acting on our ideas, and looking out for each other's wellbeing.

If you're a customer service champion who is naturally empathetic, results-driven, and always looking for the best resolution, we'd love to hear from you.



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