Experience Hospitality Expert
2 weeks ago
We're a lifestyle brand with a passion for delivering unforgettable experiences. Founded in 2010, we've grown exponentially, and our independently owned hotels & restaurants across Hong Kong, Australia, and Indonesia are known for their unique charm.
At Ovolo, we believe that hospitality is not just about providing rooms and services but creating a sense of belonging. Our team members embody this spirit by being genuine, enthusiastic, and caring towards our guests.
The RoleWe're seeking an experienced Guest Service Agent to join our team at Ovolo The Valley in Brisbane. As a key member of our front office team, you'll be responsible for ensuring seamless check-ins, resolving guest queries, and promoting our hotel's exceptional amenities.
This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. If you're passionate about delivering exceptional customer service and have experience working in a similar role, we'd love to hear from you
Key Responsibilities- Greet guests upon arrival and ensure smooth check-in processes
- Resolve guest queries and concerns in a timely and professional manner
- Promote hotel services and amenities to enhance the guest experience
- Collaborate with the front office team to maintain high standards of customer satisfaction
To succeed in this role, you'll need:
- Excellent communication and interpersonal skills
- Previous experience in a similar role, preferably in the hospitality industry
- Strong problem-solving skills and attention to detail
- A positive attitude and enthusiasm for delivering exceptional customer service
We offer a competitive salary, ranging from $50,000 to $65,000 AUD per annum, depending on experience. Additional benefits include:
- Opportunities for career growth and professional development
- Access to our wellbeing programs and community initiatives
- A fun and dynamic work environment with a passionate team
- A range of employee discounts and perks
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