Claims Management Specialist

7 days ago

Brisbane, Queensland, Australia beBeeTravel Full time $100,000 - $120,000
Claims Management Specialist

We are seeking highly skilled professionals to manage and process travel insurance claims.

The ideal candidate will play a critical role in delivering an exceptional customer experience, ensuring regulatory compliance, and making effective decisions on claim assessments.

The responsibilities of this role include:

  1. Managing a portfolio of claims and prioritizing them efficiently in accordance with industry regulations and departmental processes.
  2. Providing clear, accurate, and empathetic communication to customers, both written and verbal, and guiding them through their claims journey.
  3. Reviewing, assessing, and processing travel claims with attention to policy terms, conditions, and regulatory requirements.
  4. Making informed decisions on claim assessments that are consistent with policy/product conditions and benefits.
  5. Accurately calculating benefit payments, considering policy limits and excesses to ensure fairness and compliance.
  6. Ensuring data accuracy across all claims management systems.

To be successful in this role, you will have:

  • At least 12 months of experience in an Insurance or Financial Services role, with prior experience in claims processing, customer service (general/travel insurance preferred).
  • Demonstrated ability to make effective decisions.
  • Exceptional written and verbal communication skills, with the ability to simplify complex information and engage professionally with customers and stakeholders.
  • Strong organizational skills and the ability to prioritize and adapt to a dynamic workload.
  • Ability to work effectively both independently and as part of a collaborative team.
  • Proficient in claims management systems and MS Office, with a strong attention to detail and accuracy.
  • Familiarity with industry regulations is highly valued.
Requirements

Please note that only suitable candidates will be contacted for further discussion.

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