Senior Digital Experience Manager

4 weeks ago


Brisbane, Queensland, Australia Subway Full time

About the Role


Subway is seeking a highly skilled Senior Manager to lead our Digital Experience in the ANZ region. As a key member of the International Digital Business team, you will be responsible for growing digital channels across mobile app, off-premises, and kiosks.


This role will lead the pilot and rollout of core digital products and propositions in the region, working closely with cross-functional partners in a fast-paced environment. You will drive key digital initiatives that generate incremental sales growth and/or unlock new revenue streams.


The Senior Manager, Digital Experience ANZ will work with global digital teams, operations, technology, marketing, legal, and third-party partners to drive revenue and profit performance. They will support the local regional team to understand their needs and execute flawlessly.


Your responsibilities will include:



  • Developing best-in-class digital experiences by creating solutions, concepts, and features that serve the guest and franchisee while growing company revenue.
  • Supporting the implementation of the Global Digital roadmap in ANZ, aligning with Subway's business and growth objectives, and driving execution and performance measurement.
  • Working closely with countries within ANZ to understand their needs and prioritizing backlogs in partnership with Global teams to deliver features that meet requirements and business expectations.
  • Point of contact for key regional digital vendors, ensuring clear working practices and maximizing partnership success.
  • Collaborating with Operations to ensure digital solutions can be delivered in restaurants flawlessly and are embraced by franchisees and sandwich artists.
  • Maximizing ROI of Digital products through continuous improvement and testing to enhance the Guest & Sandwich Artist experience.
  • Developing best practice guidelines on digital products to be shared with smaller markets and supporting MFZEs.

Requirements:



  • Bachelor's Degree and 6+ years of experience in off-premises, digital, or marketing with strong business and technology acumen.
  • Strong interpersonal and written communication skills, building business cases and articulating them for leadership and other internal/external stakeholders.
  • Self-motivated team player with excitement and enthusiasm, and strong cross-functional experience.
  • Successful track record leading complex digital propositions from initial conception to launch.
  • Balances strategic acumen with a willingness to support the work.
  • Loves data and insights, always asking how to do things better/differently.
  • Growth mindset, leveraging learnings, demonstrating entrepreneurial spirit, and imagining what's possible.

What we Offer:



  • Insurance Plans (Medical/Life)
  • Pension
  • Competitive Bonus
  • Mobility Allowance
  • Tuition Reimbursement
  • Company Holidays
  • Employee Resource Groups
  • Volunteering Time
  • And Many More...


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