Senior Digital Experience Manager
4 weeks ago
About the Role
Subway is seeking a highly skilled Senior Manager to lead our Digital Experience in the ANZ region. As a key member of the International Digital Business team, you will be responsible for growing digital channels across mobile app, off-premises, and kiosks.
This role will lead the pilot and rollout of core digital products and propositions in the region, working closely with cross-functional partners in a fast-paced environment. You will drive key digital initiatives that generate incremental sales growth and/or unlock new revenue streams.
The Senior Manager, Digital Experience ANZ will work with global digital teams, operations, technology, marketing, legal, and third-party partners to drive revenue and profit performance. They will support the local regional team to understand their needs and execute flawlessly.
Your responsibilities will include:
- Developing best-in-class digital experiences by creating solutions, concepts, and features that serve the guest and franchisee while growing company revenue.
- Supporting the implementation of the Global Digital roadmap in ANZ, aligning with Subway's business and growth objectives, and driving execution and performance measurement.
- Working closely with countries within ANZ to understand their needs and prioritizing backlogs in partnership with Global teams to deliver features that meet requirements and business expectations.
- Point of contact for key regional digital vendors, ensuring clear working practices and maximizing partnership success.
- Collaborating with Operations to ensure digital solutions can be delivered in restaurants flawlessly and are embraced by franchisees and sandwich artists.
- Maximizing ROI of Digital products through continuous improvement and testing to enhance the Guest & Sandwich Artist experience.
- Developing best practice guidelines on digital products to be shared with smaller markets and supporting MFZEs.
Requirements:
- Bachelor's Degree and 6+ years of experience in off-premises, digital, or marketing with strong business and technology acumen.
- Strong interpersonal and written communication skills, building business cases and articulating them for leadership and other internal/external stakeholders.
- Self-motivated team player with excitement and enthusiasm, and strong cross-functional experience.
- Successful track record leading complex digital propositions from initial conception to launch.
- Balances strategic acumen with a willingness to support the work.
- Loves data and insights, always asking how to do things better/differently.
- Growth mindset, leveraging learnings, demonstrating entrepreneurial spirit, and imagining what's possible.
What we Offer:
- Insurance Plans (Medical/Life)
- Pension
- Competitive Bonus
- Mobility Allowance
- Tuition Reimbursement
- Company Holidays
- Employee Resource Groups
- Volunteering Time
- And Many More...
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