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Service Advisor
2 months ago
About Us
Kenworth DAF Melbourne is a leading heavy-duty truck dealership representing the Kenworth and DAF brands. Our culture is built on a commitment to quality, longevity, and continuous improvement.
The Opportunity
We are seeking a Service Advisor to join our dynamic team in Laverton. As a liaison between customers and the Service Department, you will address every customer's needs and concerns by providing appropriate solutions.
Key Responsibilities
- Greet customers and promptly address their inquiries and service requests.
- Display extensive knowledge about products and services.
- Document all vehicle issues and requests.
- Communicate with customers about all vehicle problems, including warranty issues, repairs, and maintenance.
- Ensure accurate quotes, costing, and invoicing are provided and recorded.
- Collaborate with technicians to ensure repairs are completed within allocated timeframes.
- Attend to the front counter and all service platforms to respond to customer inquiries.
- Raise, process, and close repair orders.
- Provide order numbers to contractors and sublet invoices to dealers.
- Other duties as required.
About You
- Previous experience in a similar role within the Automotive industry would be highly regarded.
- Qualified Diesel/Motor Mechanic preferred.
- Excellent Customer Service.
- Great attention to detail.
- Outstanding organisational and communication skills.
- Adequate knowledge of Automotive or Transport industries.
- Experience in Auto I.T. systems and Costing is desirable.
- Flexibility to work outside of regular business hours, including evenings, weekends, and holidays as part of a breakdown phone rotation.
- Flexibility to work as part of a Saturday Shift rotation once a month.
Why Us?
In return, PACCAR Australia offers great working conditions, a friendly team environment, an excellent salary package including generous superannuation, salary sacrifice, corporate health benefits, education support, and long-term employment and career opportunities.