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This role involves supporting the Fulfilment Manager in leading and empowering a team of online personal shoppers to provide outstanding service to all customers, ensuring timely order processing and high standards of quality.
Key Responsibilities- Collaborate with the Fulfilment Manager to prioritize team and customer needs through daily department management.
- Coach teams to deliver exceptional shopping experiences by maintaining superior store standards in food safety, on-time delivery, and overall customer satisfaction.
- Ensure prompt and reliable delivery to our customers.
- Contribute to shaping the future of online shopping.
- Ability to listen actively, learn from feedback, and demonstrate genuine care for both team members and customers.
- Drive to work collaboratively and take a holistic approach to achieving common goals as one team.
- Commitment to upholding the highest ethical standards.
- Capacity to thrive in fast-paced and complex environments.
- Proven experience in leading teams to manage daily operations of a department.
- Previous experience in food safety operations is highly valued.
