Service Quality Specialist

1 week ago

Sydney, New South Wales, Australia beBeeAnalyst Full time $100,000 - $130,000

As a key player in our team, you will be responsible for ensuring the highest level of service performance and quality.

Job Description:
  • Manage incidents and problems with service providers, adhering to best practices and communicating effectively with stakeholders.
  • Build and maintain strong relationships with IT outsourcing partners and suppliers, ensuring service delivery and issue resolution.
  • Act as an expert in process improvement, optimizing existing processes and procedures for efficient business and systems operations.
  • Drive process change, integrating new processes while minimizing disruption.
  • Oversee and ensure prompt resolution of major technical incidents, coordinating teams, investigations, and communication to stakeholders.
Requirements:
  • Minimum 2-3 years experience in a Service Assurance/Delivery role.
  • Extensive experience in Service Assurance/Delivery, implementing strategies and processes based on industry standards.
  • Strong relationship management skills with stakeholders, colleagues, and users, focused on high-quality service delivery and meeting targets.
  • Strong analytical skills, capable of quickly understanding complex problems and resolving conflicting information.
  • Flexible and deadline-driven approach to work, maintaining high standards and extensive experience in managed services environments.

We strive to build a culture that reflects the diversity of our customers and communities we serve, providing opportunities for growth and career development.

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