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Digital Transformation Specialist

2 months ago


Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

About Us

At ANZ, we shape a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our customers.

The purpose of our Banker Digital Experience Tribe is to enable Bankers to deliver great service through intelligent tools and processes. This opportunity exists within iKnow, a platform used by Bankers to manage customer relationships and sales pipelines. Our goal is to deliver user-friendly enhancements, features, and regulatory requirements that make Banker lives easier.

About the Role

This Journey Expert role in the iKnow Commercial squad involves working in a cross-functional team delivering critical changes to the application. Your primary focus will be on elaborating and articulating requirements and supporting their delivery by engaging with Commercial colleagues and stakeholders. You will become the 'go-to' person for initiative detail, business, and Banker-related information within the squad.

As a Journey Expert, you will devise new and innovative solutions to improve the customer experience. Your mission is to provide the best possible value to our business while ensuring requirements are simple and easy to use for Bankers, requiring minimal training. You will work closely with Engineers, Testers, Analysts, a User Experience Designer, and Scrum Master, as well as the squad Product Owner and Release Lead.

Banking is evolving, and we're changing with it. Our people have great opportunities to try new things, learn, and grow. Whatever your role at ANZ, you'll build your future while helping to build ours.

Key Requirements

  • Previous Journey Expert or business analysis experience in an Agile-structured technology delivery team or a frontline project or process improvement environment.
  • Strong experience in gathering business requirements, designing, and documenting processes, as well as providing detailed solution requirements for technical delivery.
  • Stellar stakeholder management and influencing skills, including facilitating workshops.
  • Ability to communicate effectively and understand change management practices.
  • Frontline Retail Banking experience/knowledge is an added bonus.