Service Operations Coordinator

24 hours ago

Sydney, New South Wales, Australia beBeeDelivery Full time $90,000 - $120,000

Job Overview

The Service Delivery role involves monitoring, managing and delivering services within a team environment. This is an exciting opportunity to jump-start your career with the rail industry.

This position requires individuals who are proactive, willing to learn, and can thrive in a dynamic environment that is fast-paced and ever-changing.

Key responsibilities include:

  • Acting as the first point of contact for all stakeholders.
  • Entering detailed data into transport and labour management systems.
  • Directing the movement of crews across areas to minimize travel and delay services.
  • Identifying incidents and finding efficient ways to manage disruptions.
  • Providing exceptional customer service and building strong working relationships.

Requirements

  • Candidates with a positive outlook and a desire to enter the rail industry.
  • Acknowledged team players with a solid customer-focused background.
  • Thrives in challenging environments.
  • Creative problem-solving skills and ability to address issues effectively under pressure.
  • Flexibility to work a rotating shift pattern.
  • Excellent communication skills.
  • Intermediate level computer skills, with experience in transport or labour management systems advantageous.

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