Leadership Role: Key Account Services Team Lead
1 week ago
Leadership Role: Key Account Services Team Lead
As a seasoned professional, you will spearhead a team dedicated to delivering exceptional service experiences to key retail partners. To excel in this position, you must possess outstanding leadership qualities, a customer-centric approach, and a passion for driving innovation.
Key Responsibilities:- Team Leadership & Development
- Lead, motivate, and develop a high-performing B2B Key Account representative team. Foster a positive team atmosphere and enhance the team's overall capabilities and service standards.
- Strategy Execution & Operations Management
- Effectively translate the company's overall customer service strategy into daily operational goals and action plans for the Key Accounts team.
- Customer Relationship & Support
- Establish and maintain long-term, stable cooperative relationships with internal and external customers.
- Problem Solving & Process Improvement
- Resolve complex customer inquiries, complaints, and operational issues. Identify pain points and improvement opportunities in existing service processes.
- Cross-functional Collaboration
- Collaborate closely with stakeholders to ensure smooth information flow and jointly enhance customer satisfaction and brand reputation.
- Outstanding leadership qualities and experience leading high-performing teams.
- Customer-centric approach and passion for delivering exceptional service experiences.
- Ability to effectively translate business strategies into actionable plans.
- Strong communication and collaboration skills.
- Ability to resolve complex customer inquiries and operational issues.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
- A comprehensive benefits program.
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