Senior Account Services Team Lead
2 weeks ago
We are seeking an experienced Senior Account Services Team Lead to join our team. As a key member of our account services team, you will be responsible for leading and managing a team of customer service representatives in providing exceptional service experience to our key retail accounts.
Responsibilities:- Lead and motivate a team of customer service representatives to provide high-quality service to customers.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with internal stakeholders to ensure seamless communication and coordination.
- Provide coaching and training to team members to enhance their skills and knowledge.
- Proven leadership experience in a customer-facing role.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
About Us:We are a dynamic and growing company that values innovation, teamwork, and customer satisfaction. We are committed to creating a positive and inclusive work environment that encourages growth and development.
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