Customer Experience Support Specialist

2 weeks ago


Liverpool, Australia AU0927 Prysmian Australia Pty Ltd. Full time

About the Role

We are seeking a talented Customer Experience Support Specialist to join our team at Prysmian Australia Pty Ltd.

As a key member of our team, you will play a vital role in supporting our customers and driving business growth through effective sales and customer support.

Key Responsibilities:

  • Manage customer relationships and provide exceptional support to ensure customer satisfaction and loyalty.
  • Collaborate with external sales teams to win profitable business and drive sales growth.
  • Effectively manage customer orders and specific customer requirements, including reviewing contractual requirements and reflecting in SAP.
  • Maintain service continuity and provide training to backup team members to ensure documented procedures and instructions are maintained.
  • Proactively communicate with customers and internal stakeholders regarding customer needs and service standards.

Requirements

  • Ability to engage effectively with stakeholders across the business.
  • Proven team member with excellent communication and interpersonal skills.
  • Passion for learning and personal growth, with a focus on sales development.
  • Ability to cope with disruption and adapt to changing priorities.

What You'll Get in Return

  • Opportunity to work for a global leader in the energy transition and digitalisation.
  • Excellent support and on-the-job training.
  • Exciting and creative environment with modern tools and technology to get the job done.

Prysmian Australia Pty Ltd. is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We strongly believe that diversity brings significant value to our organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders.



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