Head of Guest Services

4 weeks ago


Sydney, New South Wales, Australia Brook Recruitment Full time

About the Opportunity

Australia's leading international property development company is seeking a Head Concierge to provide a welcoming and professional experience for guests and tenants in one of Sydney's most prestigious office spaces.

Key Responsibilities

  • Manage the Concierge team to ensure prompt, courteous, and personalised service to guests and tenants
  • Promote the building's facilities and amenities
  • Coordinate Concierge team start, break, and finish times to ensure Tower coverage
  • Manage requests, provide recommendations, and resolve complaints
  • Maintain necessary documentation and records for the Concierge desk

Requirements

  • 3+ years of team management experience
  • Hospitality/Concierge experience highly desirable
  • Professional presentation and friendly approach
  • Excellent communication and customer service skills
  • Highly ethical standards and respect for privacy

How to Apply

Please email your resume to [jarrod@brookrecruitment.com.au](mailto:jarrod@brookrecruitment.com.au) or contact Jarrod on 0424 678 374 for a confidential conversation.



  • Sydney, New South Wales, Australia Marriott Full time

    Job OverviewWelcome to W Hotels, where authenticity is celebrated. As a Welcome Supervisor, you'll play a key role in providing exceptional service to guests and driving the Whatever/Whenever culture.ResponsibilitiesManage and supervise Welcome and Whatever/Whenever teams at the Welcome Desk.Drive W's Whatever Whenever culture, Bonvoy loyalty program, VIP...

  • Hotel Attendant

    1 week ago


    Sydney, New South Wales, Australia LUXXE Outsourced Hotel Services Full time

    Job SummaryWe are seeking an experienced Hotel Attendant to join our team at LUXXE Outsourced Hotel Services. As a key member of our housekeeping staff, you will be responsible for ensuring the cleanliness and comfort of our guest rooms.About UsLuxxe Outsourced Hotel Services is a boutique services company operating in major cities across Australia. We pride...


  • Sydney, New South Wales, Australia LUXXE Outsourced Hotel Services Full time

    About UsLuxxe Outsourced Hotel Services is an Australian boutique services company operating in major cities across the country. We provide highly-trained staff across various roles, including Housekeeping and Rooms.Job OverviewWe are currently seeking experienced Room Attendants for Citadines Walker in North Sydney. This is a 252 room hotel with a...


  • Sydney, New South Wales, Australia Hotel Totto Full time

    About Hotel TottoLocated in the heart of Wollongong's CBD, Hotel Totto offers a unique blend of style and comfort. We are seeking a skilled Guest Service Agent to join our Front Office team and provide exceptional service to our guests.Key Responsibilities:Manage arrivals and departures of hotel guestsProvide exceptional guest service by responding to...


  • Sydney, New South Wales, Australia Hyatt Corporation Full time

    About the RoleThe Commissionaire is the first and last point of contact for our guests, providing a warm and welcoming experience from the moment they arrive to the time they depart. This role requires a high level of guest service awareness and the ability to provide information and assistance to guests in a professional and courteous manner.Key...


  • Sydney, New South Wales, Australia Accor Full time

    At Sofitel, we are committed to delivering exceptional luxury experiences for our guests. As a Porter, you will play a vital role in ensuring that every guest feels welcome and valued.Key Responsibilities:Provide a warm and genuine welcome to all guests, setting the tone for a memorable stay.Offer accurate and helpful information to guests, ensuring they...


  • Sydney, New South Wales, Australia Minor Hotels Full time

    Job DescriptionAt Minor Hotels, we're committed to delivering exceptional guest experiences across our diverse portfolio of over 530 properties worldwide. As a Guest Service Agent at our Oaks Sydney locations, you'll play a vital role in ensuring our guests feel at home with your warm presence and welcoming attitude.Responsibilities:Welcome and...


  • Sydney, New South Wales, Australia Grupo Mantra Full time

    A dynamic role awaits you at Peppers Craigieburn, a prestigious venue nestled in the heart of the Southern Highlands. As a key member of our team, you will play a vital role in delivering exceptional experiences for our guests.This position offers a unique blend of opportunities, including:Room Attendant Tasks: ensuring the highest standards of cleanliness...


  • Sydney, New South Wales, Australia Echo Entertainment Group Full time

    About The Star SydneyThe Star Sydney is a renowned entertainment and resort destination offering a diverse range of experiences, including luxury accommodation, multiple food and bar destinations, and event venues. With something always happening, our guests return time and again for more.Our CultureWe strive to create a diverse, equitable, and inclusive...


  • Sydney, New South Wales, Australia Oaks Hotels Full time

    As a Night Guest Service Agent at Oaks Sydney Goldsborough Suites, you will be part of a dynamic team that strives to deliver exceptional guest experiences. Key responsibilities include conducting guest arrivals and departures, providing personalized and proactive service, and maintaining accurate guest accounts while adhering to strict confidentiality...


  • Sydney, New South Wales, Australia The Star Entertainment Group Full time

    The Star Sydney, a renowned entertainment hub in Pyrmont and Darling Harbour, seeks an experienced Luxury Guest Services Manager to oversee the day-to-day operation of our Concierge desk.As a key member of our team, you will play a pivotal role in promoting The Star Sydney as a leading destination, delivering exceptional guest experiences that exceed...


  • Sydney, New South Wales, Australia The Star Entertainment Group Full time

    About This RoleWe are seeking an experienced Concierge Team Lead to join our team at The Darling. As a key member of our front desk team, you will be responsible for overseeing the day-to-day operation of the Concierge desk and ensuring a positive guest experience.This is a fantastic opportunity to build memorable connections with our guests and hotel teams,...


  • Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

    Four Seasons Hotels and Resorts is a leading luxury hospitality company that prides itself on delivering exceptional guest experiences. We are seeking an experienced and passionate Guest Services Supervisor to join our team in Sydney, Australia.About the RoleThis key leadership position oversees the smooth daily operation of the Guest Services department,...


  • Sydney, New South Wales, Australia Marriott International Full time

    At Marriott International, we're committed to putting people first. We're seeking a skilled Guest Service Agent to join our team at Four Points by Sheraton.Key Responsibilities:Provide exceptional guest service, ensuring seamless check-in and departure experiences.Respond to guest inquiries and resolve issues efficiently.Build relationships with guests to...


  • Sydney, New South Wales, Australia Hyatt Full time

    SummaryAbout Park Hyatt SydneyFinding luxury in every detail, hotels like ours provide an experience of sophisticated, contemporary style. Located among the world's premier cities and resort destinations, each custom-designed hotel combines distinct regional character with elegant touches.About the RoleWe are seeking a highly organized and welcoming...


  • Sydney, New South Wales, Australia Minor Hotels Full time

    Key ResponsibilitiesConduct guest arrivals and departures efficiently and effectively.Provide personalized, proactive guest service, ensuring a commitment to service excellence and maintaining high standards.Maintain professional, open, and honest communication to assist guests and make accurate bookings.Ensure all daily tasks are completed accurately and in...


  • Sydney Olympic Park, New South Wales, Australia Novotel Full time

    About ACCORAs the world's largest and fastest-growing hotel group, ACCOR offers exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings. Our network of over 4000 properties in more than 90 countries is a testament to our commitment to delivering exceptional hospitality...


  • Sydney, New South Wales, Australia Sofitel Full time

    Company OverviewThe Sofitel Adelaide is a luxurious hotel located in the heart of Adelaide, offering an enriched experience of captivating refinement. We are committed to providing exceptional service and creating memorable experiences for our guests.SalaryWe offer a competitive salary of $65,000 per annum, reflecting the high standards of service expected...

  • Sofitel Ambassador

    4 days ago


    Sydney, New South Wales, Australia SOFITEL Full time

    About the Role">We are seeking a highly motivated and professional Food and Beverage Attendant to join our team at Sofitel. As a key member of our hospitality team, you will be responsible for delivering exceptional guest service and ensuring that our guests have a memorable experience with us.">Key Responsibilities">">Undertake general waiting duties,...


  • Sydney, New South Wales, Australia Hilton Hotels Full time

    Job SummaryAs a Porter at Hilton Hotels, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless stay. Your role will involve managing guest luggage, delivering messages and faxes, and providing assistance with room moves and deliveries.Key ResponsibilitiesEnsure laundry support is provided when...