Accommodation Reservations Specialist

3 days ago

Gold Coast, Queensland, Australia beBeeCustomeroriented Full time $60,000 - $90,000

About the Role

Our ideal candidate will be attending to incoming accommodation reservations and delivering exceptional guest service standards. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and has a strong sales approach.

Key Responsibilities:

  • To take ownership of all aspects of the front desk operation, including receiving and handling customer requests and resolving any issues promptly and professionally;
  • To maintain accurate records and reports, ensuring that all data is up-to-date and compliant with hotel policies and procedures;
  • To consistently deliver a high level of customer service, responding to customer inquiries and resolving issues in a timely and professional manner.

Required Skills and Qualifications:

  • A proven track record of delivering excellent customer service, ideally within a hospitality or sales environment;
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike;
  • The ability to work well under pressure, prioritizing tasks and managing multiple responsibilities simultaneously;
  • A strong understanding of sales principles and practices, with the ability to upsell and promote products and services effectively;
  • Familiarity with property management systems, such as Opera, would be advantageous but not essential.

Benefits:

We offer a competitive salary and benefits package, including opportunities for career development and progression. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you

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