Medical Information Exchange Specialist

4 days ago


City of Greater Geelong, Australia medhealth Full time
About Us:
Unified Healthcare Group (UHG) is a leading provider of medical information exchange services. Our purpose is to make it easier for businesses and healthcare providers to transact effectively and achieve better outcomes through our medEbridge platform.

We provide secure online access to a national marketplace of GPs, specialists, nurses, allied health professionals, and more. Our customers connect easily with health practitioners using this platform to access information quickly and make informed decisions.

Our Mission:
We are committed to delivering exceptional service and making a difference in the community we serve. We believe in the importance of teamwork, integrity, and excellence in all aspects of our work.

Job Summary:
This role involves managing a portfolio of clients, ensuring timely action on caseloads as per our service level agreements. You will liaise with specialists and medical clinics to obtain medical records on behalf of clients, write accurate case notes, and develop relationships between clients and UHG.

Key Responsibilities:
• Manage client portfolios and ensure timely action on caseloads
• Liaise with specialists and medical clinics to obtain medical records
• Write accurate case notes in the medEbridge platform
• Develop relationships between clients and UHG
• Perform data entry and ad hoc administrative duties as required

Requirements:
• Excellent verbal and written communication skills
• Ability to negotiate, influence, and manage conflicts effectively
• The ability to multitask in a fast-paced environment
• Exceptional time management and organisational skills
• Technology savvy with intermediate Microsoft Office Suite skills, namely Outlook, Word, and Excel
• Knowledge or understanding of how health practitioners and particularly GPs work, or injury rehabilitation, or within the legal or insurance practices is an advantage but not essential

Benefits:
• Flexibility working arrangements with one anchor day and a second flex-day combined with the flexibility of working from home
• Employee discounts for health insurance, gyms, pools, and travel club
• Options for novated leasing and salary sacrificing
• Paid parental leave
• Purchased Leave (up to 4 weeks)
• Employee Assistance Program

Culture:
Our culture is alive and vibrant, with regular virtual catch-ups, company lunches, town hall meetings, and after-work drinks. We're passionate about making a difference in the community and value diversity and inclusion.

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