IT Support Specialist

7 days ago


City of Greater Geelong, Australia Secure Agility Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team in Burwood. The ideal candidate will have recent experience in a similar role with a Managed Services Provider, supporting Windows 10, O365, Teams, AD, Exchange, and Windows Servers.

The successful candidate will be responsible for providing technical support for our customers, including Windows 10 & O365 support, Windows Server 2008-2020 support, Exchange 2010-2019 & Online support, Firewall security, Networking troubleshooting, On-premise rack and stack, and Hardware provisioning.

The key skills required for this role include:

  • Demonstrated recent experience in a similar role with a Managed Services Provider
  • Demonstrated experience supporting Windows 10, O365, Teams, AD, Exchange, and Windows Servers
  • Experience with basic CISCO switching and routing troubleshooting
  • Experience working to various SLA's, creating, and managing tickets across multiple customers
  • Previous NOC experience is highly desirable
  • Experience developing and maintaining a knowledge base within the ITSM tool
About Us

Secure Agility is a provider of Professional Services, Managed Services, Cloud, Talent Management, and Procurement to both Public and Enterprise Customers across Australia.

What We Offer

This role offers the opportunity to work with a well-established company with an appetite for innovation and a culture of technology enthusiasts.

Responsibilities

The responsibilities of this role include:

  1. Providing technical support for our customers
  2. Supporting Windows 10 & O365
  3. Supporting Windows Server 2008-2020
  4. Supporting Exchange 2010-2019 & Online
  5. Implementing Firewall security
  6. Troubleshooting networking issues
  7. Performing on-premise rack and stack
  8. Provisioning hardware


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