
Industrial Service Representative
1 day ago
This is an exceptional opportunity to join our dynamic team in Whyalla, Australia.
As a key member of our customer-focused group, you will be responsible for delivering outstanding service across multiple channels, supporting the Trade Counter with customer inquiries and ad-hoc tasks, and taking ownership of customer requests and resolving enquiries efficiently.
Key Responsibilities- Provide exceptional customer service via phone, email, and in-person interactions at the Trade Counter
- Support customers with their queries and complete various tasks as required
- Take initiative to resolve customer complaints and issues promptly and effectively
- Review customer sales history to identify opportunities for growth and upsell products
- Keep customers informed about new products and services that can benefit their business
- Confidence using computer systems and ability to learn quickly
- Previous experience in customer-facing roles
- Strong communication and interpersonal skills
- Self-motivation and genuine interest in growing within the company
- Excellent problem-solving abilities and capacity to work independently
We are a leading supplier of industrial and safety supplies in Australia. We pride ourselves on being a customer-centric organization with endless opportunities for growth and development.
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Customer Care Consultant
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