Director of Implementation and Training
1 week ago
Xplor is seeking a highly skilled and experienced professional to lead our Implementation and Training teams. As Director of Implementation and Training, you will play a critical role in driving our company's growth by nurturing new and migrating customers, laying the foundation for upsell/cross-sell of additional products, and ensuring long-term satisfaction and retention.
Key Responsibilities- Collaborate with business partners to develop and maintain processes and activities needed to integrate our product with required solutions.
- Manage and lead the training team to ensure revenue targets are met, and training is a key part of the commercial motion.
- Ensure project/department milestones/goals are met and adhering to approved budgets.
- Manage the offboarding group to develop processes and tools focused on ensuring accuracy of when billing should cease.
- Ensure billing is in alignment with onboarding and offboarding, and interpret contracts for accuracy.
- Coordinate with the team to review external customers' product demands, develop project plans, and ensure implementations are completed on time and meet client expectations.
- Collaborate with the Commercial team to ensure team members have the necessary documentation, training, software, and tools to effectively and efficiently respond to customers and retain information needed for internal use.
- Work with senior management to provide activity reports and metrics around project and department performance.
- Up to 25% travel required, plus flexibility to attend virtual meetings outside of standard work hours to connect with US and UK colleagues.
- Experience at a growing SaaS company with revenues > $20m.
- Several years of experience leading and growing an implementation and training organization.
- History of building process-driven teams with a mix of existing and new talent.
- Experience in creating KPIs, building reports, forecasting, and performance management.
- Passionate about having fun, developing talent, motivating teams, and building a world-class implementation and training organization.
- Financial Astuteness - Demonstrates broad understanding of financial management principles to direct organizational actions, identifies cost-effective approaches, and fosters an environment that encourages fiscal responsibility.
- Business Acumen - Recognizes current and future resource needs based on organizational goals, priorities, competing resource needs across initiatives, and budget realities.
- Acting with Empathy and Compassion - Affirms the value of a culture where people feel safe to share their thoughts and emotions, especially in challenging times.
- Proven experience establishing organizational systems for defining responsibilities and tracking, monitoring, and measuring success.
- Comfortable with generating support through organizational changes and adjusting ineffective strategies.
- 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer.
- #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community.
- Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program.
- Access to free mental health support.
- Flexible working arrangement.
To start your application, please submit your resume and we will be in touch as soon as we can. Please include the word 'moonshot' at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.
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Melbourne, Victoria, Australia Xplor Full time{"title": "Director of Implementation and Training", "description": "About the OpportunityXplor is seeking a highly skilled Director of Implementation and Training to lead our Education Vertical. As a key member of our team, you will be responsible for driving our company's growth by nurturing new and migrating customers at the outset of their Xplor...
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Melbourne, Victoria, Australia Xplor Full timeAbout the OpportunityXplor is seeking a highly skilled and experienced Director of Implementation and Training to join our Education Vertical team. As a key member of our team, you will play a critical role in driving our company's growth by nurturing new and migrating customers at the outset of their Xplor Education journey.Key ResponsibilitiesLead the...
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Melbourne, Victoria, Australia Xplor Full timeAbout the OpportunityXplor is seeking a highly skilled and experienced Director of Implementation and Training to join our Education Vertical team. As a key member of our leadership team, you will be responsible for driving the growth of our company by nurturing new and migrating customers at the outset of their Xplor Education journey.Key...
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