Airport Passenger Service Representative

2 days ago


Perth Airport, Australia dnata Full time
Job Title: Passenger Service Agent

We are seeking a highly motivated and customer-focused individual to join our team as a Passenger Service Agent at Perth International Airport.

Job Summary:

The successful candidate will be responsible for providing exceptional customer service to passengers, ensuring timely and efficient processing of check-ins, and maintaining a safe and secure environment.

Key Responsibilities:
  • Deliver high-quality customer service to passengers, responding to their queries and resolving issues in a professional and courteous manner.
  • Process check-ins for passengers, ensuring accurate and efficient handling of baggage and travel documents.
  • Assist passengers with special needs, including those with disabilities or requiring special assistance.
  • Ensure compliance with safety and security regulations, reporting any incidents or concerns to management.
  • Work collaboratively with the team to achieve service delivery targets and maintain a positive work environment.
Requirements:
  • Minimum 2 years' experience in a customer-facing role, preferably in an airport or travel industry setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Fluent in Japanese language, with the ability to communicate effectively with passengers and colleagues.
  • High level of computer literacy, with experience using software applications and systems.
What We Offer:

dnata Airport Services Pty. Limited offers a competitive salary and benefits package, as well as opportunities for career growth and professional development.

As a valued member of our team, you will have access to ongoing training and support, enabling you to achieve your career goals and contribute to the success of our organization.



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