Airport Passenger Service Representative
6 hours ago
We are seeking a highly motivated and customer-focused individual to join our team as a Passenger Service Agent at Perth International Airport.
Job Summary:The successful candidate will be responsible for providing exceptional customer service to passengers, ensuring timely and efficient processing of check-ins, and maintaining a safe and secure environment.
Key Responsibilities:- Deliver high-quality customer service to passengers, responding to their queries and resolving issues in a professional and courteous manner.
- Process check-ins for passengers, ensuring accurate and efficient handling of baggage and travel documents.
- Assist passengers with special needs, including those with disabilities or requiring special assistance.
- Ensure compliance with safety and security regulations, reporting any incidents or concerns to management.
- Work collaboratively with the team to achieve high levels of customer satisfaction and operational efficiency.
- Minimum 2 years' experience in a customer-facing role, preferably in an airport or travel industry setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
- Fluent in Japanese language, with excellent written and verbal communication skills.
- Ability to lift and handle baggage up to 32kg, with a strong focus on safety and physical well-being.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance and a pre-employment medical/Drug & Alcohol test.
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