Outpatient Booking Coordinator

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $72,000 - $86,000
About the Role

The purpose of this position is to provide a seamless booking experience for all patients, ensuring efficient utilisation of booking time available for Consultants and Clinicians. This role requires a high level of customer service, demonstrating understanding, empathy, patience and a positive attitude.

Key Responsibilities
  • Proficiently complete functions associated with the bookings for procedures/appointments, managing procedure/appointment cancellations, confirmations, rescheduling and removals from the waiting list/clinics using relevant information systems.
  • Advanced skills in the use of information technology to facilitate the identification of errors and ensure a high level of data accuracy, including QHEPS, Hospital Based Corporate Information System (HBCIS), Enterprise Scheduling Management (ESM), The Viewer, Smart Referrals Workflow System (SRWS), Q-Flow and Management Information System (MIS).
  • Demonstrate ability to remain calm and show empathy, understanding and patience as the first point of service, ensuring that patient care is the priority and focus. Attend to Department phone calls professionally and courteously, referring 'Clinical' questions to the appropriate clinical area/Clinician or Supervisor in a timely manner, maintaining confidentiality in accordance with the Code of Conduct.
Benefits
  • Rewarding career and development opportunities across a wide range of clinical and non-clinical areas.
  • A value driven organisation providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
  • Flexible working arrangements and competitive salary rates with annual incremental increases.
  • Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging.
Working with Us

We are committed to delivering sustainable, culturally safe and responsive health services, recognising the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

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