Claims Advisor

About the Role

This is an exciting opportunity to join Bolton Clarke's Workers' Compensation Team as a Claims Advisor. As a key member of the team, you will play a vital role in achieving our workers' compensation and injury claims management goals, particularly within the QLD self-insurance scheme.

Key Responsibilities

Manage claims portfolio in compliance with legislation and license requirements.
Provide advice on workers' compensation entitlements.
Process weekly compensation entitlements.
Educate managers and staff on workers' compensation and injury management.
Accurately record claims and documentation in the claims management system.
Facilitate discussions with Rehabilitation Advisors to ensure optimal recovery outcomes.
Maintain excellent customer service and relationships with stakeholders.
Support general well-being initiatives and perform related admin tasks.
Ensure compliant and cost-effective claim expenditures.

Requirements

Proven end-to-end claims case management experience, ideally in QLD workers' comp.
Qualifications or equivalent experience in case management.
Effective time management and coordination skills.
Strong organisational and planning abilities with attention to detail.
Excellent written and verbal communication and interpersonal skills.
Positive team player with a proactive attitude.
Experience in self-insurance scheme is highly regarded.
Ability to build relationships with stakeholders for effective claims/case management.
Occasional flexibility for intra- or inter-state travel.

What We Offer

A generous salary package plus flexible hybrid working arrangement, 2 days in the office, 3 days WFH.
A work culture that values you and invests in your career.
Salary packaging options and tax benefits of up to $15,900 plus an additional $2650 in entertainment per year available.
Mobile phone and laptop provided.
Options for additional purchased leave.
Mix of office-based work and working from home.
Employee Assistance Program for you and your family.
Private health insurance discounts.
Flight Centre Travel Club holiday deals.

How to Apply

Please apply below with a resume and cover letter or direct on our careers site at www.boltonclarke.com.au/about-us/our-people/career-opportunities/
For further information or a copy of the Position Description please contact recruitment@boltonclarke.com.au

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