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Logistics Manager
3 weeks ago
The Operations Supervisor – Taxi Truck position involves supervising the daily running of the Sameday Taxi Truck division, including managing a fleet of trucks and staff members, adhering to regulatory & compliance requirements, and meeting customer delivery requirements to make every customer experience outstanding.
- Manage the daily running of the Taxi Truck division
- Allocate, and monitor truck jobs and management of drivers and customers
- Assist the Time Critical operations team to achieve an efficient, timely and cost-effective model
- Safely manage the Taxi Truck division with full compliance to WHS, COR, NHVR and policy procedures
- Effectively use all resources to achieve continuous business improvement, while maintaining customer service
- Ensure Taxi Truck allocation in an efficient and timely manner in accordance with customer needs, within compliance requirements
- Review driver current jobs to ensure timely delivery windows are met
- Provide working knowledge of General Carriers contract determination
- Ensure the scanning and recording of all Proof of Deliveries to assist with collation of data for recording and achieving KPI's (Service Quality)
- Communicate with other teams, creating an open transparent communication channel with all you deal with, while maintaining integrity
- Complete training on internal procedures, scanning and compliance requirements
- Ensure 100% compliance with scanning and Proof of Delivery on all consignments
- Deliver prompt resolution of customer service enquiries
- Identify and act upon any opportunity for cost reduction
Key Responsibilities:
- Manage the day-to-day activities of the taxi truck division
- Coordinate and oversee the operation of taxi trucks and drivers
- Work closely with the time critical operations team to optimize efficiency and productivity
- Ensure compliance with health and safety regulations and company policies
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement
- Develop and implement strategies to improve customer satisfaction and service delivery
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficiency in general carriers contract determination and proof of delivery procedures
- Basic knowledge of transport and local courier industry
Our Company Culture:
FedEx is committed to diversity, equity, and inclusion. We believe that a diverse and inclusive workforce is essential to our success and growth. We are an equal opportunity employer and welcome applications from candidates from all backgrounds.
