
Quality Performance Analyst
6 hours ago
Assess call quality, evaluate performances and collaborate with leadership teams to achieve business goals.
Conduct thorough evaluations for staff, ensuring timely completion of monitoring and assessments.
Deliver onboarding sessions to new team members and participate in calibration exercises.
Analyse evaluation results to identify coaching and training needs.
Key Responsibilities- Assess call quality and evaluate employee performances
- Collaborate with leadership teams to drive business success
- Conduct thorough evaluations and deliver onboarding sessions
- Analyse evaluation results to inform coaching and training strategies
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