Phone Origination Team Lead

5 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $104,006 - $124,943

Job Title: Phone Originations Team Lead

About the Role:

This position requires a strong leader to oversee a team of phone associates delivering exceptional customer service and support.

Main Responsibilities:

  • Lead and motivate the team to achieve excellent customer service and sales outcomes.
  • Develop and implement process improvements to increase efficiency and reduce risks.
  • Collaborate with internal stakeholders to drive business outcomes and resolve customer issues.
  • Identify and address process inefficiencies to optimize customer satisfaction and employee engagement.

Key Skills and Qualifications:

  • Proven leadership experience in a fast-paced environment.
  • Ability to independently drive continuous improvement and manage multiple priorities.
  • Strong communication skills and stakeholder management expertise.
  • Experience in using metrics to manage call performance and customer interactions.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive compensation package.

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