National Operations Director

1 week ago

Brisbane, Queensland, Australia beBeeCustomerFocused Full time $200,000 - $240,000

Overview

This leadership role involves heading a team that is responsible for designing and implementing assessment control models to maximize performance and scalability.

  • Develop and implement assessment control systems that can address root causes of issues identified.
  • Deliver on operational expense plans to ensure the team's objectives are met.
  • Maintain effective partnerships through oversight and support to ensure delivery against set targets.
  • Foster strong relationships with stakeholders to drive improvements and enhancements in assessing processes.
  • Design and implement assessing controls for event management to ensure seamless operations.
  • Ensure compliance with relevant legislative and regulatory requirements.
  • Provide training and toolkits to enhance technical capabilities within the team.
  • Foster collaboration among team members to achieve common goals.
  • Cultivate opportunities for continuous improvement in people, process, and technology.

Main Responsibilities:

  • Leadership Development
  • Commercial Acumen
  • Complexity Management
  • Execution Excellence
  • Talent Development
  • Engagement Strategies
  • Culture Building

Business Function:

  • Contribute to strategic planning for motor claims development.
  • Design assessing control systems to optimize performance, scalability, and issue resolution.
  • Deliver on operational expense plans to meet team objectives.
  • Maintain effective partnerships and oversee assessing processes to ensure target achievement.
  • Enhance Solera contract effectiveness and relationship management.
  • Implement assessing controls for event management to ensure smooth operations.
  • Ensure compliance with legislative and regulatory requirements.
  • Provide technical training and toolkits to boost team capabilities.
  • Promote collaboration among team members.
  • Identify opportunities for continuous improvement.

Requirements:

  • At least 5 years of senior leadership experience, preferably in financial services, including multi-site management.
  • Proven ability to understand customer feedback and address root causes by balancing CX, SX, EX, and BX requirements.
  • Excellent knowledge of repair methods (OEM & Thatcham/Escribe) and AQA/leakage measurement methodology.
  • Demonstrated customer experience skills.
  • Proven ability to lead and influence teams through transformational change, including interstate business centers.
  • Strong relationship-building skills that engage stakeholders across the organization.
  • Experience in strategic planning, facilitation, liaison, time management, and team organization.
  • Advanced reporting/analysis skills.
  • Strong oral and written communication skills.
  • Proven negotiation skills.

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