Technical Solutions Specialist

7 days ago

Sydney, New South Wales, Australia March Networks Full time

Company Overview:

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March Networks is a global technology company that prides itself on creating a positive working environment where all employees can thrive. With a strong focus on teamwork, innovation, and customer satisfaction, the company encourages its employees to grow professionally and personally.

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Job Description:

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The Technical Solutions Specialist will be responsible for working with enterprise customers to overcome technical hurdles and shorten sales cycles. This role requires excellent communication skills, technical expertise, and the ability to work independently or as part of a team. The ideal candidate will have a strong understanding of technical and sales aspects of March Networks' products and third-party products.

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Key Responsibilities:

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  • ">
  • Assist in generating new business and growing existing accounts through technical knowledge of March Networks' products and third-party product integration">
  • Communicate customer feedback into future product developments">
  • Support sales account managers by answering technical questions, making technical presentations, and managing customer trials">
  • Evaluate and integrate 3rd party devices">
  • Provide effective interfaces into existing and emerging opportunities and external partners">
  • Leverage relationships within organizations to solve technical hurdles and foster awareness of our products and solutions">
  • Assess potential application of company products and services and offer solutions to meet customer needs">
  • Install, configure, and test our solution at customer facilities during Proof of Concepts">
  • Interface with various customers at both a business and technical level and propose viable solutions in real-time during customer meetings">
  • Support channel partners by conducting joint account calls, updating their technical staff on new products, and working together to develop solutions for customers">
  • Provide technical training to end-users and Certified Solution Providers">

Requirements:

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  • ">
  • College or University Degree in a business or technical discipline">
  • Minimum 4 years of experience in networks, WAN, LAN, Wireless, and Wired Communication networks, Client/server knowledge, ERP systems, and CCTV/video surveillance equipment">
  • Excellent communication (written and oral) skills to effectively communicate with various levels of personnel in an organization">
  • Proven track record of providing customer satisfaction">
  • Understanding of how all facets of a manufacturing organization operate">
  • Results-driven with demonstrated initiative and trust, firmness, and resilience">
  • Some project management experience">

Salary Range:

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We offer a competitive salary range of $120,000 - $160,000 per year, depending on experience.

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About Us:

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March Networks is an equal opportunity employer and supports a diverse workforce.

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How to Apply:

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Please submit your application via https://apply.workable.com/march-networks/j/DDE563DC10/apply/.

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