Leadership Opportunities in Customer Service

5 days ago

Perth, Western Australia beBeeCustomerService Full time $90,000 - $120,000
Residential Customer Service Team Leader Opportunity

We are seeking a motivated and people-focused leader to join our team as a Residential Customer Service Team Leader. In this role, you will be part of our site's leadership team - working collaboratively to support our on-site team, foster a positive and high-performing culture, and contribute to the continued success of our operations.

Job Description:

This is a fantastic permanent, full-time opportunity for a talented individual to lead our customer service team. As a Residential Customer Service Team Leader, you will be responsible for supervising a medium to large team, collaborating with team leaders to meet organisational needs, managing team performance, working closely with staff to achieve targets, planning resource requirements within your team, contributing to enhancing regular procedures and support systems, following our policy to escalate customer complaints, and coordinating daily operations with team leaders & experts.

Required Skills and Qualifications:
  • Experience in the telco industry is desirable but transferable skills are equally valued
  • Clear and approachable communication
  • Effective leadership abilities
  • Familiarity with customer service principles
  • Proficient computer skills
  • Skilled in negotiation and innovative thinking
  • Able to work both independently and within a team
Benefits:
  • 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
  • Discounted internet up to the value of $109 per month
  • 20% off our Mobile services
  • Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names, monthly rewards and recognition
  • Internal training and resources for career growth and development
  • Yearly allowance for amazing merchandise
  • Fitness Passport for access to multiple gyms and pools across Australia
Why Join Us?

We're a proud Equal Opportunity Employer, supporting and celebrating difference. We believe in being good to people, fostering a positive and inclusive work environment where everyone feels valued and respected. Our fantastic culture lives and breathes our values: Don't be ordinary, be awesome, Think BIG, No bullsh*t, Be good to people, Have fun.

We care about our community through our Pledge 1% commitment, sponsorship programs, and paid staff community service leave offering. We have been named one of the top employers in Australia by HRD magazine.

We offer competitive salaries, excellent benefits, and opportunities for career growth and development. If you have experience leading teams, driving performance, and enjoy helping others grow and succeed, this could be the ideal next step in your leadership journey.

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