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Service Leadership Expert
3 weeks ago
We are seeking an experienced and motivated customer service professional to lead a team of high-performing customer service officers.
Key Responsibilities- Leading and coaching a team of customer service officers
- Planning, prioritizing, and delegating work tasks to ensure proper functioning of the department
- Handling complex and escalated customer service issues
- Working across functions to ensure customer service requirements are understood, planned, and resourced
- Proven experience in customer service, with a background in the transport industry
- Strong leadership skills, with the ability to coach and motivate a team
- Excellent communication skills, with the ability to handle complex and escalated customer service issues
We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
About the RoleThis is a 12-month fixed-term contract offering a unique opportunity for a motivated individual to take on a leadership role in customer service.
