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Service Delivery Manager
2 weeks ago
As a leader in our organization, you will play a pivotal role in establishing and delivering exceptional support services to our clients. This will involve leading a team of professionals who are dedicated to providing high-quality service delivery.
You will be responsible for guiding employees, ensuring consistent service delivery, and maintaining a safe environment for both clients and staff. You will also be the first point of contact for resolving client-related issues and providing expert advice.
This role requires strong leadership skills, as well as the ability to motivate and coach your team to deliver exceptional results. You will need to provide direct supervision, guidance, and performance management for case management staff, while also managing a caseload and supporting staff with complex casework and risk planning.
- Lead a high-performing team to deliver excellent client-centred services, fostering a collaborative and client-focused work environment.
- Provide expert supervision, guidance, and performance management for case management staff, ensuring they meet high standards.
- Manage a diverse caseload, providing expert advice and support to staff on complex cases and risk planning.
- Oversee intake, assessment, and case management processes to ensure consistent service standards.
- Built strong relationships with partner agencies, community stakeholders, and property managers to enhance service delivery.
- Ensure compliance with program guidelines, reporting requirements, and quality improvement initiatives.
This is an exciting opportunity to join our team and make a real difference in the lives of our clients. If you have the skills and experience required for this role, we encourage you to apply.
