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Member Engagement Officer

2 months ago


Brisbane, Queensland, Australia RACQ Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Member Engagement team as a Member Engagement Officer. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing tailored solutions to our members.

Key Responsibilities
  • Engage with members in a professional and empathetic manner, understanding their unique needs and preferences.
  • Communicate effectively to meet member expectations and resolve any issues that may arise.
  • Maintain up-to-date knowledge of our products, services, and policies to provide accurate information and support.
  • Contribute to a positive team culture and work collaboratively with colleagues to achieve shared goals.
Requirements
  • Possess excellent communication and interpersonal skills, with a focus on listening and problem-solving.
  • Have a drive for excellence and thrive in a fast-paced environment.
  • Minimum of a Year 12 High School Certificate.
What We Offer
  • A competitive rate of pay, including superannuation and penalty rates.
  • A hybrid work-from-home option, with a combination of on-site and remote work.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A range of employee benefits, including financial rewards, discounts, and access to wellbeing initiatives.