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Senior Production Support Specialist
2 months ago
We are seeking a highly skilled Senior Production Support Engineer to join our IT Infrastructure division. As a key member of the Production Management Team for EDGE, you will play a critical role in ensuring the smooth functioning of our flagship platform.
Key Responsibilities- Triage and investigate defects reported on the Edge platform.
- Drive incident management processes for P1 and P2 incidents to closure.
- Collaborate with vendors to address incidents, service disruptions, and change implementation.
- Establish and manage a comprehensive knowledge base.
- Experience in collaborating with cross-functional teams to deliver technology features.
- Exposure to working in large and complex environments, including IT/business dependencies.
- Sound knowledge in agile delivery and mindset.
- Strong delivery partner management.
At Colonial First State, we value expertise, passion, and diversity. We believe in creating a thriving environment where individuals can flourish. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.
We offer a range of benefits, including access to our Employer Super, Life Leave, and support with financial services. Our culture is built on strong teams, celebrating uniqueness, and supporting a diverse and inclusive workforce.
