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Hotel Operations Manager

2 months ago

Brisbane, Queensland, Australia Accor Apartments & Realty Full time

Job Summary:

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Accor Apartments & Realty. As an Assistant Manager, you will play a key role in leading the Front Office Team and creating unforgettable guest experiences.

Key Responsibilities:

  • Lead the Front Office Team: Take charge of the day-to-day operations of the hotel, guiding the team with expertise and nurturing their growth and skill-building in a supportive atmosphere.
  • Guest Experience: Collaborate with guests to find solutions for any challenges that may arise, extending a helping hand to ensure their stay is memorable.
  • Roster Planning: Contribute to roster planning and preparation, ensuring seamless operations.
  • Authenticity: Embrace your unique self and let your personality shine in every shift, creating a welcoming atmosphere for guests.

Requirements:

  • Hotel Operations Expertise: Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor.
  • Technical Skills: Proficiency in using reservation and property management systems is a plus.
  • Organizational Skills: Ability to multitask and thrive under pressure, fueled by epic organizational and time management skills.
  • Communication Skills: Masterful in the art of both written and spoken communication.
  • Flexibility: Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays.

About Accor Apartments & Realty:

We welcome you as you are, helping you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.