Customer Value Strategist
1 week ago
We are seeking a highly skilled Customer Value Strategist to join our team at Cisco. This role will play a pivotal part in driving the successful adoption and utilization of our technologies and services within customer organizations, leading to value realization and growth.
The ideal candidate will be the primary CX point-of-contact for customers, taking end-to-end ownership and understanding their business and technical objectives. They will develop strategies that enable our customers to achieve their goals and ensure we deliver customer-aligned outcomes.
Key Responsibilities:- Drive Software and Service Adoption: Proactively manage and mitigate renewal risk throughout the customer journey, leveraging risk insights and adoption action plans to increase customer retention rates.
- Develop Strong Executive and Technical Influence: Understand customers' business challenges and objectives, and build strong relationships with both executives and technical partners.
- Advocate for the Customer: Ensure customer needs are met and they receive a high-quality customer experience.
- Accountable for Financials: Manage services revenue and margin, making strategic financial decisions to drive growth.
- Build Technical Adoption Plans: Partner with CSS to align with customer goals, maximizing technology investments and promoting full use of our technologies.
- Lead E2E Customer Planning: Align delivery, partner, architecture, and customer success adoption strategy and execution.
- CX Workshops and QBRs: Review adoption progress, drive customer outcomes, and benefits expected from Cisco products.
- Be a Technology Evangelist: Provide feedback to advise product development and enhancements, staying up-to-date with the latest Cisco technologies, competitive landscape, and industry trends.
$120,000 - $180,000 per annum, depending on experience and qualifications. We celebrate diversity and believe varied perspectives drive innovation and excellence. If you're passionate about making a difference and eager to be at the forefront of CX innovation, this is the place for you.
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Customer Experience Strategist
1 week ago
Brisbane, Queensland, Australia Marketing Full timeJob SummaryWe are seeking an experienced Customer Experience Strategist to join our Marketing team. In this role, you will be responsible for managing VoC programs in Qualtrics and driving the business to be customer-centric.Key Responsibilities:Manage VoC programs in Qualtrics, updating configurations and developing new surveys and dashboard pages.Play by...
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Senior Commercial Strategist
1 month ago
Brisbane, Queensland, Australia Microsoft Full timeOverviewThis is a 12-month contract covering parental leave. Our team of passionate, fun, and tech-inspired humans are looking for a Senior Commercial Strategist to drive commercial outcomes in partnership with customers, to achieve business outcomes.The Commercial Strategist is a trusted advisor who leads the design and execution of the customer's...
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Technical Solutions Strategist
5 days ago
Brisbane, Queensland, Australia Cisco Full timeJob OverviewWe are seeking a highly skilled Technical Solutions Strategist to join our team. In this role, you will play a pivotal part in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations, leading to value realization and growth of our business.
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Project Strategist
3 weeks ago
Brisbane, Queensland, Australia SwitchCo Australia Pty Ltd Full timeProject StrategistDrive projects forward in the construction industry with SwitchCo Australia Pty Ltd. As a Project Strategist, you'll oversee project timelines, coordinate design efforts, and lead site teams while maintaining the highest safety standards. With a focus on operational excellence, you'll handle procurement and contract management, oversee...
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Data Product Strategist
5 days ago
Brisbane, Queensland, Australia Bluefin Resources Full timeAbout UsBluefin Resources is a dynamic organization that specializes in delivering cutting-edge solutions. We are seeking an experienced Data Product Strategist to join our team.Estimated Salary: $120,000 - $150,000 per annumAbout the RoleWe are looking for a skilled and dedicated Data Product Strategist to drive the development and success of our...
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Customer Experience Strategist
1 week ago
Brisbane, Queensland, Australia Flight Centre Travel Group Full timeUnlock Career Growth with Flight Centre Travel GroupWe are seeking a skilled Customer Experience Strategist to drive our global channel strategy, enhancing the customer experience across telephony and web channels. This pivotal role will focus on optimising channel performance, reducing abandonment rates, and increasing customer retention and conversion.As a...
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Digital Innovation Strategist
2 weeks ago
Brisbane, Queensland, Australia Brisbane City Council Full timeLeading a digital transformation as the Digital Innovation Strategist, you will play a pivotal role in driving innovation and harnessing emerging technologies to enhance customer, employee, and city experiences.Brisbane City Council is at the forefront of leveraging technology to improve community services. As part of this effort, we are seeking an...
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Cloud Solutions Strategist
2 days ago
Brisbane, Queensland, Australia Amazon Full timeTransforming Startups with Cloud ExpertiseWe are seeking a skilled Cloud Solutions Strategist to join our team at Amazon. This role offers an exciting opportunity to partner with startups and scale-ups across various industries, driving the adoption of scalable, reliable, and secure solutions using AWS technologies.About the RoleThe ideal candidate will have...
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Cruise Holidays Product Strategist
2 weeks ago
Brisbane, Queensland, Australia FCM Travel Full timeCruise Holidays Product StrategistAt FCM Travel, we're seeking an experienced Cruise Holidays Product Strategist to join our team. This is a unique opportunity to leverage your passion for cruise travel and develop innovative product design concepts that will captivate customers.About the RoleWe're looking for someone with a strong background in the...
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Senior Reconciliation Strategist
1 week ago
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Marketing Strategist
1 month ago
Brisbane, Queensland, Australia Great Southern Bank Full timeMarketing StrategistAt Great Southern Bank, we're seeking a Marketing Strategist to join our team. As a key member of our marketing team, you'll be responsible for developing and implementing go-to-market strategies across all mediums. Your expertise in end-to-end campaign management and ROI analysis will drive business growth and revenue opportunities.Key...
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Product Enablement Strategist
2 weeks ago
Brisbane, Queensland, Australia Squiz Full timeSquiz is a leading provider of digital solutions, seeking an experienced Product Enablement Strategist to drive our product enablement initiatives.This crucial role will oversee both in-product and external documentation and education, ensuring our customers and internal teams are empowered to maximise the value of our SaaS solution.The successful candidate...
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Executive Underwriting Strategist
1 week ago
Brisbane, Queensland, Australia Zurich Insurance Company Full timeUnlock Your Potential in InsuranceWe're seeking a highly skilled and experienced Executive Underwriting Strategist to join our team at Zurich Insurance Company.About the RoleThis exciting opportunity will see you take on a key leadership position, responsible for driving business growth through effective underwriting strategies. You'll be working closely...
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Digital Experience Enablement Strategist
1 week ago
Brisbane, Queensland, Australia Squiz Full timeSquiz is a leading digital experience platform (DXP) provider helping complex, service-led organisations harness the power of digital to improve their services online. We are currently seeking a highly experienced Digital Experience Enablement Strategist to join our team.This role will play a critical part in driving the success of our products by focusing...
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Data Insights Strategist
1 week ago
Brisbane, Queensland, Australia FCM Travel Full timeAt FCM Travel, our purpose is to deliver exceptional travel experiences for our customers. As a global travel retailer, we're committed to creating an inclusive and diverse workplace that supports the unique identity of our team members.We're seeking a highly skilled Data Insights Strategist to join our team. This role will play a critical part in driving...
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Cruise Product Strategist
5 days ago
Brisbane, Queensland, Australia Flight Centre Travel Group Full timeJob Summary:Cruise Product Strategist needed to develop and grow cruise holiday packages. We offer a competitive salary of $80,000 - $110,000 per annum, depending on experience.About Us:We are the Flight Centre Travel Group, a leading travel company with a passion for delivering exceptional experiences. Our team is dedicated to providing top-notch service...
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Content Strategist
3 weeks ago
Brisbane, Queensland, Australia Australian Retirement Trust Full timeAbout the RoleWe're seeking a talented Content Strategist to conceptualise, plan and develop engaging and impactful content for our customers. As a key member of our team, you'll work closely with colleagues to align and optimise content across multiple channels and use multimedia when appropriate.Key ResponsibilitiesPlan, resource, and manage creation and...
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Senior Cloud Solution Strategist
1 week ago
Brisbane, Queensland, Australia Hudson Australia Full timeCloud Solution Strategist - BrisbaneCompany Overview: Hudson Australia, a leading recruitment agency, is seeking an experienced Cloud Solution Strategist to join our team. Our client, a government-backed industry leader, requires a skilled professional to drive their digital transformation.About the Role: As a Cloud Solution Strategist, you will be...
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Digital Enablement Strategist
11 hours ago
Brisbane, Queensland, Australia Squiz Full timeAbout the RoleWe are seeking a highly skilled Digital Enablement Strategist to lead our product enablement initiatives. This critical role will oversee both in-product and external documentation and education, ensuring our customers and internal teams are empowered to maximise the value of our SaaS solution.Key ResponsibilitiesDevelop and execute a...
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Data Product Strategist
10 hours ago
Brisbane, Queensland, Australia Bluefin Resources Full timeAt Bluefin Resources, we are seeking an experienced Data Product Strategist to join our dynamic team. With a strong focus on driving the development and success of data-driven initiatives, this role is critical in maximising the value delivered by a dedicated scrum team.This hybrid role offers flexibility between working from home and a Brisbane CBD office,...