Customer Value Strategist

1 week ago


Brisbane, Queensland, Australia Cisco Full time
About the Role

We are seeking a highly skilled Customer Value Strategist to join our team at Cisco. This role will play a pivotal part in driving the successful adoption and utilization of our technologies and services within customer organizations, leading to value realization and growth.

The ideal candidate will be the primary CX point-of-contact for customers, taking end-to-end ownership and understanding their business and technical objectives. They will develop strategies that enable our customers to achieve their goals and ensure we deliver customer-aligned outcomes.

Key Responsibilities:
  • Drive Software and Service Adoption: Proactively manage and mitigate renewal risk throughout the customer journey, leveraging risk insights and adoption action plans to increase customer retention rates.
  • Develop Strong Executive and Technical Influence: Understand customers' business challenges and objectives, and build strong relationships with both executives and technical partners.
  • Advocate for the Customer: Ensure customer needs are met and they receive a high-quality customer experience.
  • Accountable for Financials: Manage services revenue and margin, making strategic financial decisions to drive growth.
  • Build Technical Adoption Plans: Partner with CSS to align with customer goals, maximizing technology investments and promoting full use of our technologies.
  • Lead E2E Customer Planning: Align delivery, partner, architecture, and customer success adoption strategy and execution.
  • CX Workshops and QBRs: Review adoption progress, drive customer outcomes, and benefits expected from Cisco products.
  • Be a Technology Evangelist: Provide feedback to advise product development and enhancements, staying up-to-date with the latest Cisco technologies, competitive landscape, and industry trends.

$120,000 - $180,000 per annum, depending on experience and qualifications. We celebrate diversity and believe varied perspectives drive innovation and excellence. If you're passionate about making a difference and eager to be at the forefront of CX innovation, this is the place for you.



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