Leading Venue Operations Specialist

3 days ago

Perth, Western Australia beBeeLeadership Full time $100,000 - $120,000

Venue Manager Position

This role encompasses the comprehensive management of a venue, encompassing restaurant, bar, and event spaces.

The Venue Manager is responsible for delivering exceptional customer experiences, managing successful functions and events, and ensuring the venue's financial success.

  • Lead and manage all aspects of the venue, including restaurant, bar, and event spaces.
  • Develop standard operating procedures to maintain a seamless guest experience.
  • Oversee staff scheduling, training, and performance management to ensure high levels of service and efficiency.
  • Manage the kitchen team to deliver high-quality food and beverage service.
  • Closely collaborate with colleagues to ensure successful venue experiences, brand consistency, and customer satisfaction.
  • Manage logistical and operational aspects of functions, including staffing, equipment, and vendor relationships.
  • Collaborate on event packages, pricing strategies, and promotional initiatives to maximise bookings and revenue.
  • Ensure brand consistency and customer satisfaction during all events.
  • Maintain a focus on delivering exceptional customer experiences.
  • Assess and improve service standards, ensuring guests receive outstanding service at all times.
  • Handle customer feedback and resolve issues professionally and effectively.
  • Have full responsibility for the venue's profitability, including budgeting, revenue tracking, and cost control.
  • E nsure the venue complies with all relevant laws, regulations, and safety standards.
  • Achieve or exceed revenue targets.
  • Maintain high standards of service and guest satisfaction, with a focus on repeat business and positive reviews.

Requirements:

  • Bachelor degree in Hospitality Management or related field.
  • Minimum 3 years' experience in hospitality management, preferably in a senior role.
  • Strong leadership and communication skills.
  • Ability to work under pressure and meet deadlines.
  • High level of discretion and confidentiality.
  • Flexibility to work across multiple sites.

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