Head of Retail Operations
3 weeks ago
About the Role
This is an exciting opportunity to lead our retail division and drive business growth. As Head of Retail, you will be responsible for developing and implementing the retail strategy, leading a high-performing team, and ensuring operational excellence across our stores.
Key Responsibilities
- Develop and implement the retail strategy, aligned with the Brand's overall objectives
- Lead, mentor, and develop the retail team to foster a high-performance culture
- Monitor and analyze store performance metrics, including sales, profitability, and customer satisfaction
- Optimize store rosters and improve wage controls
- Ensure consistent application of all corporate policies and procedures
- Manage the P&L for the retail division, ensuring cost control and maximizing profitability
- Foster a customer-centric culture, ensuring outstanding service and satisfaction
- Implement and monitor customer feedback, addressing any issues promptly
Requirements
- Strong leadership and results-driven
- Hands-on approach to drive change across all aspects of our retail stores
- People-first approach and enjoy regular time in store with sales teams
- Innovative and problem-solving mindset
- Direct customer-facing sales experience (+5 years) with proven sales results
- Multi-site Regional or State Manager experience (+5 years)
- Experience driving individual sales and productivity targets
- Highly developed retail business acumen, analytic, and reasoning skills
What We Offer
- 50% discount on all brands and generous clothing allowance
- True work/life balance, including 4pm Friday finish
- Birthday leave
- Culture Club - monthly social events, monthly morning tea, and more
- Employee Assistance Program for you and your family
- Paid Parental Leave
- Recognition and Service awards
- Employee Referral Program
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