Intake Services Coordinator

1 week ago

Toowoomba, Queensland, Australia beBeeConfidentiality Full time $66,000 - $83,000
Job Title: Intake Services Coordinator

We are seeking a dedicated and full-time Intake Services Coordinator to join our team in Toowoomba or Ipswich.

This client-facing role requires a client-centred approach and commitment to delivering high-quality services to vulnerable people. The successful candidate will provide information about our services, gather essential client information, and assist with understanding legal issues and rights.

Key Responsibilities:
  • Provide accessible intake services through telephone and face-to-face interactions.
  • Evaluate clients' circumstances for urgent referral action.
  • Undertake conflict of interest checks.
  • Assist lawyers under the direction of the Legal Intake and Education Coordinator.
  • Draft legal documents/correspondence.
  • Handle confidential information professionally and consistently with legal and ethical policies.
Requirements:
  • Experience and knowledge of law gained from a legal environment.
  • High level legal diagnostic and problem-solving skills.
  • Attention to detail and accuracy.
  • Exceptional organisational, time management, and administrative skills.
  • Awareness of confidentiality and privacy issues concerning legal service clients.
  • Proficiency in IT, including Microsoft Office and data recording and reporting systems.
Benefits:

The successful candidate will work collaboratively with our team to deliver high-quality services to our clients.

Desirable Items:
  • Hold a Yellow Card from Disability Services Queensland and complete a National Police Records Check.
  • A relevant tertiary qualification (Bachelor of Laws) or substantial progress towards such a qualification.

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