
Intake Services Coordinator
1 week ago
We are seeking a dedicated and full-time Intake Services Coordinator to join our team in Toowoomba or Ipswich.
This client-facing role requires a client-centred approach and commitment to delivering high-quality services to vulnerable people. The successful candidate will provide information about our services, gather essential client information, and assist with understanding legal issues and rights.
Key Responsibilities:- Provide accessible intake services through telephone and face-to-face interactions.
- Evaluate clients' circumstances for urgent referral action.
- Undertake conflict of interest checks.
- Assist lawyers under the direction of the Legal Intake and Education Coordinator.
- Draft legal documents/correspondence.
- Handle confidential information professionally and consistently with legal and ethical policies.
- Experience and knowledge of law gained from a legal environment.
- High level legal diagnostic and problem-solving skills.
- Attention to detail and accuracy.
- Exceptional organisational, time management, and administrative skills.
- Awareness of confidentiality and privacy issues concerning legal service clients.
- Proficiency in IT, including Microsoft Office and data recording and reporting systems.
The successful candidate will work collaboratively with our team to deliver high-quality services to our clients.
Desirable Items:- Hold a Yellow Card from Disability Services Queensland and complete a National Police Records Check.
- A relevant tertiary qualification (Bachelor of Laws) or substantial progress towards such a qualification.
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