Customer Service Associate

2 weeks ago


Stafford, Queensland, Australia Cash Converters Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Assistant at our Stafford store. This is an excellent opportunity for someone who enjoys working in a fast-paced retail environment and providing exceptional customer service.

Key Responsibilities
  • Provide outstanding customer service and ensure that all customers receive a positive experience.
  • Sell a diverse range of products within our retail department, including mobile phones, power tools, gaming consoles, musical instruments, and more.
  • Build long-term relationships with customers and work collaboratively with colleagues to meet sales targets.
  • Negotiate with customers to achieve win-win solutions and provide personalized product recommendations.
  • Assist customers in researching pricing and features of various stock items to differentiate Cash Converters' goods from competitors.
  • Introduce customers to our online platform if we do not have the products they are looking for.
Requirements
  • Previous customer service experience in a similar environment is preferred but not essential.
  • Availability to work weekends (Monday to Saturday trading) is required.
  • A friendly and welcoming demeanor, with the ability to understand customer needs.
  • The ability to think on your feet and be a natural problem solver.
  • A willingness to develop skills and knowledge in other areas of the store, so you can grow within the business.
About Us

Cash Converters is Australia's largest second-hand retailer, offering affordable personal finance solutions to our customers. We pride ourselves on being a proudly homegrown Australian business, celebrating over 30 years of success in the retail, pawnbroking, and personal finance industry.

What We Offer
  • A competitive salary of $50,000 - $60,000 per annum, depending on experience.
  • Exclusive access to 'Cashies Rewards', featuring discounts and cash-back offers from over 400 retailers.
  • Ongoing quarterly store and team bonuses, with full paid training provided.
  • Paid Parental Leave, Salary Packaging for a Novated Car lease available, Health Insurance Discounts (Bupa & HBF), and 30% In-store Discount.
  • Plus, access to our Wellness Activities: Move, Munch, Money, and Mind.


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