Case Manager Level 2 Position

4 weeks ago

Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time
CTP Case Manager Role

At Allianz, we're committed to delivering exceptional customer experiences and fostering a culture of inclusivity and respect. As a CTP Case Manager, you'll play a vital role in building strong relationships with our customers and stakeholders, ensuring seamless claims management and resolution.

Key Responsibilities:
  • Manage a portfolio of CTP claims from lodgement to finalisation, ensuring timely and effective resolution.
  • Develop and maintain effective working relationships with customers, lawyers, rehabilitation advisors, and medical professionals to drive successful rehabilitation and return to work outcomes.
  • Assess claims for reasonable and necessary treatment and rehabilitation requirements, interpreting medical reports and making informed decisions.
  • Manage injury needs of claimants, handling correspondence regarding CTP benefits, treatment, and rehabilitation.
  • Review treatment requests and organise investigations into claims, focusing on proactive claims management.
  • Make settlement offers, attend informal and settlement conferences to progress claims towards finalisation.
  • Collaborate with counsel, expert witnesses, and lawyers to achieve optimal outcomes.
Requirements:
  • Proven para-legal personal injury experience, preferably in insurance claims.
  • Qualifications in Law, Insurance, Medical, Allied Health, or related disciplines.
  • Demonstrated ability to interpret and apply legislation, with exceptional written and verbal communication skills.
  • Negotiation and conflict resolution skills, with the ability to work in a high-pressure environment.
  • Strong customer focus, with a genuine commitment to delivering exceptional customer experiences.
What We Offer:
  • A dynamic and inclusive work environment, where you'll be valued and empowered to grow.
  • A comprehensive benefits package, including access to over 10,000 on-demand learning resources and programs.
  • Opportunities for career development and advancement, with a focus on employee well-being and work-life balance.
  • A commitment to diversity, equity, and inclusion, with a culture that celebrates individuality and promotes respect.

We're an equal opportunity employer, committed to fostering an environment where everyone can thrive. If you're passionate about delivering exceptional customer experiences and making a meaningful impact, we encourage you to apply.

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