ServiceNow Technical Consultant Expert

2 weeks ago

Adelaide, South Australia EDT Global Pty Ltd. Full time
Responsibilities:
  • Design, develop, and implement ServiceNow solutions that meet business requirements, collaborating closely with clients to deliver tailored solutions.
  • Configure and optimize the ServiceNow platform through scripting and application capabilities, ensuring efficient and effective operations.
  • Offer technical expertise to identify and develop effective solutions and procedures that meet user requirements, providing support and troubleshooting for the ServiceNow platform.
  • Develop and maintain system design and user documentation for all ServiceNow applications, conducting user training sessions and creating comprehensive user guides.
  • Participate in all technical aspects of ServiceNow program and solution delivery, performing system and integration testing while ensuring adherence to best practices.
  • Ensure that all implementation activities comply with company policies and industry standards, managing upwards effectively by providing updates to program leads and executives.
  • Contribute to business development efforts, including writing proposals, engaging in presales activities, and delivering functional demonstrations and presentations.
Requirements:
  • At least 5 years of experience with the ServiceNow platform or a minimum of 3 years with ServiceNow combined with additional experience in similar products.
  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • Proven expertise in implementing, configuring, developing, customizing, and integrating ServiceNow solutions.
  • Strong knowledge of ServiceNow's core platform capabilities and data model.
  • Solid understanding of ITIL processes.
  • ServiceNow System Administration certification or other relevant ServiceNow certifications are preferred.
  • Excellent interpersonal skills to engage with diverse groups and build strong relationships at all levels.
  • Strong project management skills with the ability to manage multiple projects in a fast-paced, high-pressure environment.
  • Exceptional communication and presentation skills to convey solutions clearly to both technical and non-technical stakeholders.
  • Experience with advanced ServiceNow platform capabilities beyond core modules is highly desirable.
  • Familiarity with ServiceNow Protected Platform is a plus.

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