Student Accommodation Support Officer

4 days ago

Canberra, ACT, Australia beBeeCustomerService Full time $58,930 - $86,920

The Australian National University's Residential Experience Division is seeking a skilled and enthusiastic individual to support the delivery of exceptional student accommodation experiences.

About the Role:

  • Provide high-quality customer service to students, parents, and staff, responding to enquiries regarding accommodation options and services.
  • Work collaboratively with various teams across the university to ensure a seamless experience for students.
  • Contribute to the development and implementation of strategies to enhance student satisfaction and engagement.
  • Maintain accurate records and reports, ensuring data integrity and compliance.

Key Responsibilities:

  • Deliver excellent customer service via phone, email, and face-to-face interactions.
  • Assist students in selecting and booking accommodation options that meet their needs.
  • Collaborate with internal stakeholders to resolve student queries and issues.
  • Analyze data to inform decision-making and improve student satisfaction.

Requirements:

  • Demonstrated ability to work effectively in a team environment, prioritizing tasks and managing multiple deadlines.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the capacity to think critically and creatively.
  • Familiarity with student-facing services and accommodations would be highly regarded.

Benefits:

The Australian National University offers a dynamic and supportive work environment, with opportunities for professional growth and development.

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