Service and Business Interface Lead

4 days ago

Port Macquarie, New South Wales, Australia New Horizons Full time
About the Role

We are seeking a highly skilled Service and Business Interface Lead to join our team at New Horizons. As a key member of our leadership team, you will play a vital role in driving operational excellence and ensuring our teams work in harmony to deliver exceptional services to our customers.

Key Responsibilities
  • Lead Cross-Functional Teams: Collaborate with enablement (corporate) and service delivery functions to drive operational efficiency and improve service delivery outcomes.
  • Strategic Oversight: Provide strategic guidance to both enablement (corporate) and frontline teams to achieve shared success and deliver exceptional services to our customers.
  • Operational Excellence: Develop and implement processes to enhance operational efficiency, improve service delivery outcomes, and ensure compliance with industry standards.
  • Leadership and Communication: Lead and manage teams of 5+ members, overseeing projects and ensuring deadlines and objectives are consistently met. Develop and maintain strong relationships with key stakeholders, including internal and external partners.
  • Problem Solving and Adaptability: Demonstrate the ability to manage cross-functional challenges, delivering at least 3 successful solutions that align with organisational goals.
Requirements
  • Relevant Experience: Minimum 5 years of experience in a role bridging enablement (corporate) and service delivery functions, with evidence of leading initiatives that improved operational efficiency and service delivery outcomes.
  • Enablement Service Understanding: Demonstrated understanding of enablement (corporate) functions such as finance, procurement, IT, and HR, with at least 3 years of experience managing cross-functional processes to enhance operational efficiency.
  • Human Services Knowledge: At least 3 years of experience working in roles that involve delivering support and care services, such as in health, community, or social services. This includes managing programs that directly serve customers, ensuring that services meet industry standards, and focusing on improving customer outcomes and satisfaction.
  • Leadership Skills: Proven leadership experience, managing teams of 5+ members and overseeing projects, ensuring deadlines and objectives are consistently met.
  • Communication and Stakeholder Management: Strong communication skills, evidenced by successfully managing relationships with at least 5 key stakeholders and leading negotiations or collaborations that resulted in measurable outcomes.
  • Compliance Knowledge: Experience navigating compliance regulations, with a proven track record of meeting quality and legal standards in service delivery and enablement (corporate) operations.
  • Relevant Qualifications: A minimum of a bachelor's degree in business, management, community services, or a related field is essential. An associate diploma with substantial experience will also be considered. Alternatively, candidates with less formal qualifications but specialised skills and equivalent professional experience may be eligible, provided they can demonstrate the required competencies for the role.
What We Offer
  • Impact: Make a real difference in the community by driving initiatives that align enablement (corporate) services with frontline delivery, ensuring operational excellence and improved outcomes for customers.
  • Autonomy: Enjoy the freedom to shape operational strategies and ensure enablement (corporate) and service delivery functions work in harmony.
  • Growth: Develop your skills and advance your career in a supportive, collaborative environment where innovation and excellence are celebrated.
  • Collaboration: Join a passionate, dedicated team committed to delivering the highest quality services and making a lasting impact in the community.
Essential Checks for a Successful Start
  • National Disability Insurance Scheme (NDIS) Worker Check
  • National Police Background Check
  • Working with Children Check
  • Valid and Current Driver's License

  • Service and Business Interface Lead

    4 days ago

    Port Macquarie, New South Wales, Australia New Horizons Full time

    Job SummaryWe are seeking a highly skilled Service and Business Interface Lead to join our team at New Horizons. As a key member of our organization, you will play a vital role in driving operational excellence and improving outcomes for our customers.Key ResponsibilitiesLead Cross-Functional Teams: Collaborate with enablement (corporate) and service...

  • Clinical Care Coordinator

    7 days ago

    Port Macquarie, New South Wales, Australia Lead Group Full time

    About the OpportunityLead Group is seeking an experienced Clinical Care Coordinator to lead our team in a Residential Aged Care Facility. This is a chance to work in a highly regarded aged care facility and contribute to the well-being of our residents.Key ResponsibilitiesProvide clinical leadership and oversight to the facility's daily operations.Develop...

  • Fitness Business Owner

    6 days ago

    Port Macquarie, New South Wales, Australia Genesis Business Partnership Pty Full time

    About the RoleThis is an exciting opportunity for a passionate and energetic personal trainer to join our team at Genesis Business Partnership Pty as an Independent Business Operator (IBO). As an IBO, you will have the freedom to build your own personal training business while being supported by our national health and leisure operator.Key...

  • Waste Excavation Specialist

    6 days ago

    Port Macquarie, New South Wales, Australia NRW Business Full time

    About the OpportunityWe are seeking a highly motivated and team-oriented individual to join our team at NRW Business as a Waste Excavation Specialist. In this role, you will play a vital part in operating our excavator and completing associated tasks, while also being willing to lend a hand with various duties within our waste facility as needed.Key...

  • Project Manager

    7 days ago

    Port Macquarie, New South Wales, Australia NRW Business Full time

    About the OpportunityThe NRW Business is seeking an experienced Project Manager to lead the delivery of the Cowarra Water Supply Scheme and Thrumster Wastewater Scheme. These two projects are critical to the region's water and sewer capacity, with a combined estimated total Capital Investment Value of $250 Million.The successful candidate will be responsible...

  • Construction Manager

    4 days ago

    Port Macquarie, New South Wales, Australia NRW Business Full time

    About the OpportunityNRW Business is seeking an experienced Construction Manager - Water and Sewer to join our team. This role will play a crucial part in ensuring the delivery of high-quality water and sewer infrastructure projects.Key ResponsibilitiesOversee and manage the construction and maintenance of water and sewer infrastructure across the...

  • Project Manager

    1 day ago

    Port Macquarie, New South Wales, Australia NRW Business Full time

    {"title": "Project Manager - Water Supply Scheme", "content": "About the OpportunityWe are seeking an experienced Project Manager to lead the delivery of the Cowarra Water Supply Scheme and Thrumster Wastewater Scheme. These projects will transform water and wastewater services for our community, with a combined estimated total Capital Investment Value of...

  • Construction Manager

    4 days ago

    Port Macquarie, New South Wales, Australia NRW Business Full time

    About the OpportunityNRW Business is seeking an experienced Construction Manager - Water and Sewer to join our team. As a key member of our Utilities Operations Group, you will play a crucial role in ensuring the delivery of high-quality water and sewer infrastructure services to our community.Key ResponsibilitiesOversee and manage the water and sewer...

  • Fitness Sales Representative

    1 week ago

    Port Macquarie, New South Wales, Australia Genesis Business Partnership Pty Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Officer at Genesis Business Partnership Pty.As a Member Services Officer, you will be the face of our business, providing exceptional customer service to our members, casual users, and potential new members. Your primary responsibility will...

  • Senior HR Business Partner

    7 days ago

    Port Macquarie, New South Wales, Australia NSW Department Of Communities And Justice Full time

    About the RoleWe are seeking a highly skilled and experienced Senior HR Business Partner to join our team at the NSW Department of Communities and Justice. As a key member of our HR team, you will play a critical role in providing strategic HR advice and support to our business units across various agencies.Key ResponsibilitiesProvide high-level strategic HR...

  • Business Director

    1 week ago

    Port Macquarie, New South Wales, Australia APM Full time

    Are you a seasoned professional with a passion for leading teams and driving business growth? APM is seeking a highly skilled Business Manager to join our team in Port Macquarie.The RoleAs a Business Manager, you will be responsible for empowering and motivating a small team of consultants to deliver exceptional results for our clients. Your expertise in...

  • Business Manager

    1 day ago

    Port Macquarie, New South Wales, Australia APM Full time

    Are you a seasoned professional with a passion for empowering individuals with disabilities to achieve their employment goals?The RoleAs a Business Manager at APM, you will be responsible for leading a small team of Disability Employment Services (DES) consultants to drive exceptional outcomes for job seekers with disabilities. Your expertise in people...

  • HR Business Partner

    6 days ago

    Port Macquarie, New South Wales, Australia NSW Department of Communities and Justice Full time

    About the RoleWe are seeking a highly skilled and experienced HR Business Partner to join our team at the NSW Department of Communities and Justice. As an HR Business Partner, you will play a critical role in providing strategic HR advice and support to managers at all levels, in various business units across the department.Key ResponsibilitiesProvide...

  • HR Business Partner

    7 days ago

    Port Macquarie, New South Wales, Australia NSW Department of Communities and Justice Full time

    About the RoleWe are seeking a highly skilled and experienced HR Business Partner to join our team at the NSW Department of Communities and Justice. As an HR Business Partner, you will play a critical role in providing strategic HR advice and support to managers at all levels, in various business units across the department.Key ResponsibilitiesProvide...

  • HR Business Partner

    7 days ago

    Port Macquarie, New South Wales, Australia NSW Department Of Communities And Justice Full time

    About the RoleWe are seeking a highly skilled and experienced HR Business Partner to join our team at the NSW Department of Communities and Justice. As an HR Business Partner, you will play a critical role in providing strategic HR advice and support to managers at all levels, in various business units across the department.Key ResponsibilitiesProvide...

  • Fitness Sales Representative

    1 day ago

    Port Macquarie, New South Wales, Australia Genesis Business Partnership Pty Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Officer at Genesis Fitness.As a Member Services Officer, you will be responsible for delivering exceptional customer service to our members, casual users, and potential new members. This will involve prospecting, touring, and closing sales,...

  • Business Director

    4 days ago

    Port Macquarie, New South Wales, Australia APM Full time

    Are you a seasoned professional with a passion for leading teams and driving business growth? APM is seeking a highly skilled Business Manager to join our team in Port Macquarie.The RoleAs a Business Manager, you will be responsible for empowering and motivating a small team of consultants to deliver exceptional results for our clients. Your expertise in...

  • Customer Service Representative

    5 days ago

    Port Macquarie, New South Wales, Australia NSW Department of Communities and Justice Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Officer to join our team at the NSW Department of Communities and Justice. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, both in person and over the phone.Key ResponsibilitiesProvide high-quality customer service to...

  • Fitness Business Owner

    6 days ago

    Port Macquarie, New South Wales, Australia Workforce Australia for Individuals Full time

    About Workforce Australia for IndividualsWe are a national health and leisure operator with a large membership base, offering 24-hour access to our health clubs across Australia.The RoleWe are seeking a dynamic and passionate personal trainer to join our team as an Independent Business Operator. As a Fitness Business Owner, you will have the opportunity to...

  • Fitness Business Owner

    1 week ago

    Port Macquarie, New South Wales, Australia Genesis Full time

    About the RoleThis is an exciting opportunity for a passionate and energetic personal trainer to join our team at Genesis Fitness as an Independent Business Operator (IBO). As an IBO, you will have the freedom to build your own personal training business while being supported by our national health and leisure operator.Key Responsibilities:Deliver...