Delivering Exceptional Customer Experiences

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $120,000

Customer Success Specialist

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At BizCover, we're dedicated to delivering exceptional customer experiences. As a Customer Success Specialist, you'll play a pivotal role in ensuring our customers receive tailored support and guidance throughout their journey with us.

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Key Responsibilities:

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  • Building strong, lasting relationships with customers through proactive communication and empathetic listening.", "
  • Conducting thorough policy reviews to guarantee customers have the optimal coverage and identifying opportunities for cross-selling or upselling.", "
  • Assisting customers with policy amendments, renewals, and claims, providing expert guidance and support every step of the way.", "
  • Staying up-to-date with industry trends, products, and competitors to provide customers with the most relevant and valuable information.", "
  • Collaborating with internal teams to optimize processes and enhance the overall customer experience.", "
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Requirements:

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  • Previous experience in a customer-facing role, preferably in the insurance or financial services industry.", "
  • Excellent communication skills, with a friendly and engaging tone.", "
  • Strong problem-solving skills and ability to think critically on your feet.", "
  • Ability to build rapport and establish trust with customers.", "
  • Proficiency in using CRM systems and other relevant software.", "
  • Knowledge of insurance products and policies is highly desirable, but not essential.", "
  • Positive attitude and genuine passion for providing exceptional customer service.", "
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What We Offer:

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  • A hybrid working model, offering flexibility to work from home and the office (if not based in Sydney, the role will be fully remote).", "
  • An exciting and rewarding team culture.", "
  • Quarterly recognition awards.", "
  • Business Casual dress code.", "
  • Rewarding Employee Incentive Program.", "
  • Employee benefits package.", "
  • Growing company with progression opportunities.", "

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