Byron Bay Spa Manager

6 days ago

Byron Bay, New South Wales, Australia Crystalbrook Collection Hotels Full time
Lead the Way in Luxury Spa Management

Crystalbrook Collection Hotels is seeking an exceptional Spa Manager to join our team at Eléme Day Spa in Byron Bay. As a key member of our management team, you will be responsible for the efficient and profitable operations of our luxury spa, ensuring exceptional guest experiences and driving business growth.

Key Responsibilities:
  • Lead a team of spa therapists and coordinate spa operations and schedules
  • Develop and implement strategic plans to deliver financial targets and elevate the Crystalbrook Collection brand
  • Ensure high service and presentation standards are maintained
  • Conduct guest surveys to ensure satisfaction levels meet expectations
  • Attract, recruit, motivate, and develop talent
  • Provide exceptional guest experiences and create loyalty with clients
  • Liaise with colleagues to create initiatives to attract new clientele
  • Monitor inventory and arrange staff rosters
  • Remain current with global health and beauty trends
  • Ensure impeccable cleanliness and presentation of the Spa
Requirements:
  • Significant and established Spa Management experience in a high-end, luxury environment
  • Technical expertise to recruit, train, and inspire a team
  • Diploma level qualification in Beauty and/or Massage Therapy
  • Visible leadership skills with the ability to train and develop a large team
  • Natural flair in delivering exceptional customer service
  • Passion for wellness and providing the best possible guest experience
  • Service-focused with a natural ability to think outside the box
What We Offer:
  • Market-leading 50% F&B discount across all of our venues
  • $99 room rates and friends and family discount
  • Lifestyle benefits including extra leave
  • Online learning and career development plan
  • Tailored EAP program
  • Spa discounts and service recognition

We are an award-winning hotel development and management company with a passion for delivering exceptional experiences for our guests. If you thrive in a creative and innovative environment and are passionate about making your guests feel relaxed and special, we would love to hear from you.

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