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Delivery Excellence Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeQuality Full time $91,234 - $123,456
Supply Chain Program Manager Role Overview

This high-impact position is responsible for driving quality improvements across a vast delivery network, ensuring operational excellence in all stages of logistics and supply chain management.

As a Supply Chain Program Manager, you will own and optimize end-to-end delivery quality metrics, leading weekly and monthly business reviews to assess performance. You will develop and implement quality contingency management strategies, creating and maintaining quality scorecards and reporting systems to track progress.

  • Key Responsibilities:
  • Own and optimize end-to-end delivery quality metrics
  • Lead Weekly and Monthly Business Reviews (WBRs/MBRs) for quality performance
  • Develop and implement quality contingency management strategies
  • Create and maintain quality scorecards and reporting systems

Working closely with cross-functional teams, including customer service, first, middle, and last mile operations teams, you will ensure alignment on quality expectations and resolution paths.

Required Skills and Qualifications
  • Professional experience in supply chain and logistics, transportation, operations, and/or e-commerce industries
  • Relevant program or project management experience in a similar role
  • Ability to work effectively with tech and non-tech teams
  • Strong analytical skills, with the ability to prepare, report, and analyze large sets of data
Benefits

This role offers the opportunity to directly impact customer satisfaction while optimizing quality processes across a large-scale delivery network.

Additional Information

We acknowledge the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.