IT Support Specialist
2 days ago
We are seeking an experienced IT Support Professional to join our team at NewyTechPeople. As an IT Support Specialist, you will be responsible for providing technical assistance to our clients, utilizing your expertise in ServiceNow, Active Directory, and 365 apps.
This is a technical and customer-focused role, where you will utilize your hands-on experience to support users undergoing a domain migration. You will be working with a large financial institution, utilizing the latest technologies to serve a significant number of clients.
Key Responsibilities- Provide technical support to clients via phone, email, or in-person.
- Utilize your expertise in ServiceNow, Active Directory, and 365 apps to resolve technical issues.
- Work collaboratively with the IT team to identify and resolve technical issues.
- Develop and maintain knowledge of new technologies and systems.
- Provide excellent customer service and communication skills.
- Bachelor's or Master's degree in Information Technology, Computer Science, or Software Engineering.
- Background in customer service with proven skills in tech troubleshooting.
- Supportive team player with a clear, positive communication style.
- Excellent problem-solving abilities with a focus on efficiency.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and experienced IT Support Professional, we encourage you to apply for this exciting opportunity.
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